Returns & Exchanges
At COCOLAB, we want you to love your new style, which is why we offer a 30-day return window for all unworn apparel with original tags attached. If your purchase isn't the perfect fit, our streamlined process ensures a quick exchange or full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and untampered.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing